FAQ

Straight answers, no jargon.

For homeowners

How accurate is the property value estimate?

We pull live listings and recent sales from estate agents near your postcode and match on bedrooms and property type, then take the top-quartile figure to reflect the higher-end of what's actually selling. It's an indicative figure — not a RICS valuation — and we always show the sources we used.

Is the build cost a fixed price?

No. It's a range based on UK labour rates and typical spec for the size and project type you selected. Any builder you speak to will give you their own quote after a site visit.

What happens to photos I upload to the AI room scan?

Photos are sent to our AI partner (Google Gemini) for analysis and rendering, then automatically deleted from our systems within 24 hours. We never store, sell, or share them. Full detail on the privacy page.

Are the AI-generated renders realistic?

They're illustrative — a visualisation to help you picture each finish tier. Final finishes, exact fittings and layout will vary based on your builder's build-up and product choices.

How do you verify builders?

ID check, insurance-document check, and review of two past jobs before the verified badge appears. We also verify trade accreditations (FMB, Gas Safe, NICEIC, TrustMark) where the builder claims them.

Are reviews trustworthy?

Yes. Reviews are 'blind' — both homeowner and builder submit privately and reviews only publish once both sides have completed the job and both have submitted. No fake bot reviews, no builder-fed testimonials.

Does it cost me anything?

No. Every homeowner tool — value estimate, build cost, AI room scan, materials & ROI, messaging a builder — is free.

For builders

Do you charge per lead?

No. Just the monthly plan — no per-lead fees, no commission on jobs you win. See the pricing page for what's included.

How are leads filtered?

Every lead comes with an AI cost estimate, property value, style, timescale and location, so you can filter to only see jobs that suit your firm.

What if I work outside the standard region?

Premium unlocks leads across the wider South East, and every out-of-area job shows local building-supply providers so you can price accurately.

Can I be removed from Plotted?

Any time. Cancel your plan and your public profile is removed within 24 hours. Reviews stay attached to your firm identity if you re-list later.

Still stuck?

Drop us a line — we usually reply within a working day.

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